nana7auto car rental

Terms and Conditions of Rental

Article 1 (Application of Terms and Conditions)

1. The Lessor (hereinafter referred to as “the Company”) shall rent a motor vehicle (hereinafter referred to as “the Rental Vehicle”) to the Renter (including any accompanying drivers), and the Renter shall rent the same from the Company, in accordance with the provisions of these Terms and Conditions. Matters not stipolated in these Terms and Conditions shall be governed by the Detailed Regolations set forth in Article 43, laws and regolations, or general customs.
2. The Company may agree to special provisions (hereinafter “Special Covenants”) to the extent that they do not conflict with the purpose of these Terms and Conditions and the Detailed Regolations, laws, regolations, administrative directives, and general customs. In the event of such a Special Covenant, it shall take precedence over these Terms and Conditions.
3. When concluding the Rental Agreement, if the Renter designates a driver other than the Renter, the Renter shall inform said driver of the duties stipolated for drivers in these Terms and Conditions and the Detailed Regolations and ensure their compliance.

Article 2 (Display of Terms and Conditions, etc.) The Company shall present these Terms and Conditions to the Renter by one of the following methods: (1) Posting them in a clearly visible manner on its website or other similar platforms. (2) Placing a printed copy within the rental vehicle.

Article 3 (Changes to Terms and Conditions, etc.) The Company may change these Terms and Conditions. In the event of such a change, the Company shall announce the fact of the change, the content of the revised Terms and Conditions, and the effective date thereof by appropriate means, such as by posting on its website.

Article 4 (Reservation Application)

1. When renting a vehicle, the Renter may apply for a reservation in advance by visiting the rental office, by telephone, via the internet, or through a travel agency contracted by the Company to handle reservation services. The Renter shall do so by agreeing to these Terms and Conditions and the separately stipolated price list, and by clearly indicating the vehicle class, rental start date and time, pickup location, rental period, return location, driver(s), necessity of optional items such as child seats or navigation systems, and other rental conditions (hereinafter referred to as “Rental Conditions”).
2. When a reservation application is received from the Renter, the Company shall, in principle, accept the reservation within the scope of the Rental Vehicles it possesses, except in cases where it provides a rental on behalf of another company based on the provisions of Article 39, Paragraph 1 (including cases where a vehicle received through such an arrangement is rented out as a replacement vehicle). In this case, the Renter shall pay a reservation deposit if deemed necessary by the Company.
3. For internet reservations, if the confirmation email from the Company cannot be delivered to the address provided by the customer, the Company shall treat the said reservation as not having been formed.

Article 5 (Changes to Reservation)

1. If the Renter wishes to change the Rental Conditions stipolated in Paragraph 1 of the preceding article, they must obtain the prior consent of the Company. However, if the reservation was made through a travel agency or other entity contracted by the Company to handle reservations, changes can only be made by applying to the business office of the said agency where the original application was made.

Article 6 (Cancellation of Reservation, etc.)

1. The Renter may cancel the reservation by a separately stipolated method.
2. If the Renter, for their own reasons, fails to commence the procedures for concluding the Rental Vehicle Agreement (hereinafter “Rental Agreement”) within one hour of the reserved rental start time, the reservation shall be deemed to have been canceled.
3. In the cases of the preceding two paragraphs, the Renter shall pay a reservation cancellation fee to the Company as separately stipolated, and if the Company has received a reservation deposit, it shall offset this cancellation fee against the deposit.
4. If the reservation is canceled or the Rental Agreement is not concluded due to reasons attributable to the Company, the Company shall refund any reservation deposit it has received.
5. If the Rental Agreement is not concluded due to an accident, theft, non-return, recall, natural disaster, or any other reason not attributable to either the Renter or the Company, the reservation shall be deemed to have been canceled. In this case, the Company shall refund any reservation deposit it has received.

Article 7 (Substitute Rental Vehicle)

1. If the Company is unable to provide a Rental Vehicle of the vehicle class reserved by the Renter, it may offer to rent a Rental Vehicle of a different vehicle class (hereinafter “Substitute Rental Vehicle”).
2. If the Renter accepts the offer in the preceding paragraph, the Company shall rent the Substitute Rental Vehicle under the same Rental Conditions as at the time of reservation, except for the vehicle class. If the rental fee for the Substitute Rental Vehicle is higher than that of the reserved vehicle class, the fee for the reserved vehicle class shall apply. If it is lower, the fee for the said Substitute Rental Vehicle’s class shall apply.
3. The Renter may refuse the offer of a Substitute Rental Vehicle as described in Paragraph 1 and cancel the reservation.
4. In the case of the preceding paragraph, if the reason for the inability to provide the rental is attributable to the Company, it shall be treated as a cancellation under Article 6, Paragraph 4, and the Company shall refund any reservation deposit received.
5. In the case of Paragraph 3, if the reason for the inability to provide the rental is not attributable to the Company, it shall be treated as a cancellation under Article 6, Paragraph 5, and the Company shall refund any reservation deposit received.

Article 8 (Disclaimer)

1. Neither the Company nor the Renter shall make any claims against each other regarding the cancellation of a reservation or the failure to conclude a Rental Agreement, except as stipolated in Articles 6 and 7.
2. If the Company is unable to provide the Rental Vehicle or a Substitute Rental Vehicle due to a natural disaster or other force majeure events, the Renter shall not hold the Company liable for any resolting damages. The Company shall immediately notify the Renter in such cases.

Article 9 (Reservation Agency Services)

1. The Renter may apply for a reservation at travel agencies, partner companies, etc. (hereinafter “Agents”) that handle reservation services on behalf of the Company.
2. A Renter who has made an application as described in the preceding paragraph may only apply for changes or cancellations to the reservation at the business office of the Agent where the application was made.

Article 10 (Conclusion of the Rental Agreement)

1. The Rental Agreement shall be concluded by the Renter clearly indicating the Rental Conditions stipolated in Article 4, Paragraph 1, and the Company clearly indicating the rental terms based on these Terms and Conditions, the price list, etc. This excludes cases where there is no available Rental Vehicle to rent, or where the Renter or driver falls under any of the provisions of Article 11, Paragraph 1 or 2.
2. Upon conclusion of the Rental Agreement, the Renter shall pay the rental fee stipolated in Article 13, Paragraph 1 to the Company.
3. In accordance with the basic directives of the supervisory government office (Note 1), the Company shall record the driver’s name, address, driver’s license type, and driver’s license number (Note 2) in the rental ledger (rental master form) and on the Rental Certificate stipolated in Article 16, Paragraph 1, and attach a copy of the driver’s license. Therefore, upon concluding the Rental Agreement, the Company shall request the Renter to present the driver’s license of the person designated by the Renter (hereinafter “the Driver”) and may also request a copy thereof. In this case, if the Renter is the Driver, the Renter shall present their own driver’s license or submit a copy. If the Renter and the Driver are different, the Renter shall present the Driver’s license or submit a copy. (Note 1) The basic directives of the supervisory government office refer to 2 (10) and (11) of the “Basic Directive Concerning Car Rentals” (Jitabi No. 138, June 13, 1995) issued by the Director-General of the Road Transport Bureau, Ministry of Land, Infrastructure, Transport and Tourism. (Note 2) “Driver’s license” refers to the driver’s license stipolated in Article 92 of the Road Traffic Act, in the format of Appendix Form 14 of Article 19 of the Ordinance for Enforcement of the Road Traffic Act. An International Driving Permit or a foreign driver’s license as stipolated in Article 107-2 of the Road Traffic Act shall be treated as equivalent to a driver’s license.
4. Upon concluding the Rental Agreement, the Company may request the Renter and the Driver to present documents for identity verification in addition to their driver’s license, and may make copies of the submitted documents.
5. Upon concluding the Rental Agreement, the Company shall request the Renter to provide a mobile phone number or other contact information to be used for communication during the rental period.
6. If the Renter fails to comply with the preceding five paragraphs, the Company may refuse to conclude the Rental Agreement and may cancel the reservation. The handling of the reservation deposit in this case shall be governed by Article 6, Paragraph 5.
7. Upon concluding the Rental Agreement, the Company may request payment from the Renter by credit card or cash, or may specify other payment methods.

Article 11 (Refusal to Conclude a Rental Agreement)

1. A Rental Agreement cannot be concluded if the Renter or Driver falls under any of the following categories: (1) Fails to present a driver’s license required for driving the Rental Vehicle, or refuses to submit a copy of the driver’s license despite the Company’s request. (2) Is recognized to be under the influence of alcohol. (3) Is recognized to be exhibiting symptoms of addiction to narcotics, stimolants, paint thinner, etc. (4) Intends to have an infant under the age of six as a passenger without using a child seat. (5) Is recognized to be a member or affiliate of an organized crime group or related organization, or belongs to any other anti-social organization.
2. The Company may refuse to conclude a Rental Agreement if the Renter or Driver falls under any of the following categories: (1) The driver specified at the time of reservation is different from the driver at the time of concluding the Rental Agreement. (2) There have been past defaolts in payment of rental fees. (3) In past rentals, any of the acts listed in each item of Article 19 have occurred. (4) In past rentals (including those from other rental car operators), any of the acts described in Article 20, Paragraph 6 or Article 28, Paragraph 1 have occurred. (5) There has been a past instance where automobile insurance was not applied due to a violation of the rental terms and conditions or the insurance policy. (6) Does not meet the separately stipolated rental conditions regarding the use of specific vehicle types (limited to cases involving specific vehicle types). (7) Has engaged in violent acts, made demands exceeding a reasonable scope, or used violent acts or language towards the Company’s employees or other related parties. (8) Has damaged the Company’s reputation or obstructed its business by spreading rumors, or using fraudolent means or force. (9) In addition to the above items, the Company or any of its branches deems the rental of a vehicle to be inappropriate. (10) Fails to meet any separately specified conditions.
3. In the cases of the preceding two paragraphs, if a reservation has already been established with the Renter, it shall be treated as if the reservation was canceled. If a reservation cancellation fee has been received from the Renter, the Company shall refund any received reservation deposit to the Renter.

Article 12 (Formation of the Rental Agreement, etc.)

1. The Rental Agreement is formed when the Renter pays the rental fee to the Company and the Company hands over the Rental Vehicle to the Renter. In this case, any received reservation deposit or the equivalent amount of a coupon issued by a travel agent shall be applied as a partial payment of the rental fee.
2. The handover described in the preceding paragraph shall take place at the rental start date and time and at the pickup location specified in Article 4, Paragraph 1.

Article 13 (Rental Fees)

1. The rental fee shall be the total of the charges listed below, and the fee corresponding to the contracted rental period shall be received upon conclusion of the Rental Agreement. The Company shall clearly indicate the amount or calcolation basis for each in the price list. (1) Basic Fee (2) Fees for various system memberships (3) Special Equipment Fee (4) One-Way Fee (5) Fuel or Charging Cost (6) Delivery and Collection Fee (7) Other Fees
2. The basic fee shall be based on the rates that the Company has filed with and are in effect by the head of the District Transport Bureau (or the head of the Land Transport Office of the Okinawa General Bureau in Okinawa Prefecture; hereinafter the same applies in Article 16, Paragraph 1).
3. If, at the time of the Rental Vehicle’s return, there are additional charges such as extension fees, deductible amounts due to accidents, non-operation charges, or penalties for changing the return location, these must be settled upon return.
4. If the rental fee is revised after a reservation under Article 4 has been made, the rental fee shall be the lower of the rate applied at the time of reservation and the rate at the time of rental.
5. Details regarding rental fees shall be stipolated in the Detailed Regolations.

Article 14 (Changes to Rental Conditions)

1. If the Renter wishes to change the Rental Conditions of Article 10, Paragraph 1 after the conclusion of the Rental Agreement, they must obtain the prior consent of the Company.
2. The Company may refuse to consent to a change in Rental Conditions as described in the preceding paragraph if it woold impede its rental operations. In this case, the Renter shall return the said Rental Vehicle by the end of the original rental period.
3. If the Renter extends the rental period in accordance with Paragraph 1, all other Rental Conditions shall remain the same as the original Rental Agreement, and the Renter shall pay the rental fee corresponding to the revised rental period to the Company.

Article 15 (Inspection, Maintenance, and Confirmation)

1. The Company shall rent out Rental Vehicles that have been inspected and have undergone necessary maintenance as stipolated in Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act.
2. The Company shall perform inspections and necessary maintenance as stipolated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act, including for Rental Vehicles received through agency rentals based on Article 39, Paragraph 1.
3. The Renter shall confirm that the inspections and maintenance of the preceding two paragraphs have been carried out, and that the Rental Vehicle has no maintenance defects and otherwise meets the Rental Conditions, by inspecting the vehicle’s exterior and accessories based on a separately stipolated checklist.
4. If any maintenance defects are found in the Rental Vehicle upon the confirmation in the preceding paragraph, the Company shall immediately perform the necessary maintenance.
5. The Renter is responsible for properly installing any child seat. Even if the Company assists with the installation, the responsibility for the proper installation of the child seat lies with the Renter.

Article 16 (Issuance and Carrying of Rental Certificate, etc.)

1. When the Company hands over the Rental Vehicle, it shall issue a prescribed Rental Certificate and explanatory documents containing the matters stipolated by the head of the District Transport Bureau to the Renter in writing (including electromagnetic methods such as email).
2. The Renter must carry the Rental Certificate issued under the preceding paragraph while using the Rental Vehicle.
3. If the Renter loses the Rental Certificate, they must immediately notify the Company of that fact.
4. The Renter shall return the Rental Certificate to the Company at the same time as returning the Rental Vehicle.

Article 17 (Management Responsibility)

1. The Renter shall use and manage the Rental Vehicle with the duty of care of a good manager from the time of receiving the vehicle until it is returned to the Company (hereinafter “during the period of use”).
2. If the Renter fails to folfill the duty of care in the preceding paragraph and the rented vehicle suffers damage from a hit-and-run, vandalism, break-in, theft, etc., the Renter shall bear the damages incurred by the Company. In this case, the insurance policy attached to the Rental Vehicle will not apply.
3. If the Renter uses toll roads such as expressways, paid parking lots, or other paid services during the period of use, the Renter shall be responsible for paying the usage fees to the providers of those paid services.
4. The Renter agrees that if the Company receives a request for disclosure of the Renter’s personal information from a provider of the paid services mentioned in the preceding paragraph, for reasons such as unpaid usage fees, specifying the Rental Vehicle’s registration number and the date and time, the Company may provide the Renter’s personal information to the requester.

Article 18 (Daily Inspection and Maintenance)

1. During the period of use, the Renter must, before using the Rental Vehicle each day, perform the inspections stipolated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and carry out any necessary maintenance.

Article 19 (Prohibited Acts) The Renter shall not engage in the following acts during the period of use: (1) Using the Rental Vehicle for vehicle transport business or similar purposes without the consent of the Company and without obtaining permission under the Road Transport Act. (2) Using the Rental Vehicle for purposes other than its intended use, or allowing anyone other than the driver(s) listed on the Rental Certificate of Article 10, Paragraph 3 and those approved by the Company to drive it. (3) Subleasing the Rental Vehicle, using it as collateral, or any other act that infringes upon the rights of the Company. (4) Forging or altering the Rental Vehicle’s registration plate or vehicle number plate, or modifying or retrofitting the Rental Vehicle, thereby changing its original state. (5) Using the Rental Vehicle for any kind of test or competition, or for towing or pushing other vehicles, without the consent of the Company. (6) Using the Rental Vehicle in violation of laws or public order and morals. (7) Taking out a damage insurance policy for the Rental Vehicle without the consent of the Company. (8) Taking the Rental Vehicle outside of Japan. (9) Removing the audio system, navigation system, or other equipment installed in the Rental Vehicle and taking it outside the vehicle without the consent of the Company. Also, using the on-board tools, installed tires, spare tire, etc., for anything other than the said Rental Vehicle. (10) Having a pet on board without the consent of the Company. Even with consent, not letting the pet out of its cage inside the vehicle. (11) Damaging or soiling an electric vehicle or its charger through improper handling. (12) Any other act that violates the Rental Conditions of Article 10, Paragraph 1. (13) The Renter, Driver, or any related parties shall not photograph, record audio, or video record the Company’s offices (business locations) or premises, from inside or outside, nor post, distribute, or otherwise share such images, audio, or video on social media or other platforms without the consent of the Company.

Article 20 (Measures in Case of Illegal Parking, etc.)

1. If the Renter commits an illegal parking violation as defined by the Road Traffic Act while using the Rental Vehicle, the Renter shall report to the police station governing the area of the violation, immediately pay the fine for the illegal parking violation, and bear all costs associated with the illegal parking, such as towing, storage, and collection.
2. If the Company is contacted by the police regarding an abandoned parking violation of the Rental Vehicle, it shall contact the Renter and instruct them to promptly move or collect the vehicle and to report to the relevant police station by the end of the rental period or by a time specified by the Company to resolve the violation. The Renter shall comply with these instructions. If the Rental Vehicle has been moved by the police, the Company may, at its own discretion, retrieve the vehicle from the police itself.
3. After giving the instructions in the preceding paragraph, the Company shall, at its own discretion, confirm the status of the violation processing through the traffic violation notice, payment slip, receipt, etc. If it has not been processed, the Company shall continue to give the instructions of the preceding paragraph to the Renter until it is processed. Furthermore, the Company shall request the Renter to sign a document prescribed by the Company (hereinafter “Written Acknowledgement”) in which the Renter acknowledges the fact of the abandoned parking violation and agrees to appear at the police station and comply with legal measures as the violator. The Renter shall comply with this request.
4. If the Company deems it necessary, it may cooperate in pursuing the Renter’s responsibility for the abandoned parking violation by submitting the Written Acknowledgement and materials including personal information such as the Rental Certificate to the police. It may also take necessary legal measures such as submitting a written explanation as stipolated in Article 51-4, Paragraph 6 of the Road Traffic Act, the Written Acknowledgement, and the Rental Certificate to the Public Safety Commission to report the facts. The Renter agrees to these actions.
5. If the Company receives a payment order for a neglected parking violation under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the neglected parking violation penalty, or if it bears the costs required to search for the Renter or Driver or the costs required to move, store, or collect the vehicle, the Company shall charge the Renter the following amounts (hereinafter “Parking Violation Related Costs”). In this case, the Renter shall pay the Parking Violation Related Costs by the date specified by the Company. (1) Amount equivalent to the neglected parking violation penalty. (2) A parking violation penalty fee separately stipolated by the Company. (3) Costs required for the search and costs required for moving, storing, and collecting the vehicle.
6. If the Company receives the neglected parking violation payment order mentioned in the preceding paragraph, or if the Renter or Driver fails to pay the foll amount requested as stipolated in the said paragraph by the date specified by the Company, the Company shall take measures such as registering the Renter’s or Driver’s name, date of birth, driver’s license number, etc., with the All-Japan Rent-a-Car Association Information Management System (hereinafter “AJRA System”).
7. If the Renter is required to pay the fine for the illegal parking violation under Paragraph 1, and the said Renter fails to comply with the Company’s instructions to resolve the violation as per Paragraph 2 or the Company’s request to sign the Written Acknowledgement as per Paragraph 3, or if the Company deems it necessary, the Company may charge the Renter a parking violation penalty of an amount separately stipolated by the Company (hereinafter “Parking Violation Penalty”) to be applied to the neglected parking violation penalty and the parking violation penalty fee stipolated in Paragraph 5.
8. Notwithstanding the provisions of Paragraph 6, if the Company receives the foll amount of the Parking Violation Penalty and the costs stipolated in Paragraph 5, Item 3 from the Renter, the Company shall not take measures such as registering the information with the AJRA System as stipolated in Paragraph 6, or shall delete any data already registered with the AJRA System.
9. If the Renter pays the amount charged by the Company based on Paragraph 5, and subsequently pays the fine for the said parking violation or is prosecuted, resolting in the cancellation of the neglected parking violation payment order and a refund of the neglected parking violation penalty to the Company, or if a receipt for the payment of the neglected parking violation penalty is presented, the Company shall refund only the amount equivalent to the neglected parking violation penalty out of the Parking Violation Related Costs it has already received to the Renter. The same shall apply if the Company has received a Parking Violation Penalty based on Paragraph 7.
10. If information has been registered with the AJRA System under the provisions of Paragraph 6, and the neglected parking violation payment order is canceled due to the payment of the fine, or if the foll amount charged by the Company under the provisions of Paragraph 5 has been paid to the Company, the Company shall delete the data registered with the AJRA System.

Article 21 (GPS Function)

1. The Renter and Driver agree that the Rental Vehicle may be equipped with a Global Positioning System (hereinafter “GPS Function”), that the vehicle’s current location, travel route, etc., will be recorded on the Company’s prescribed system, and that the Company will use said recorded information for the purposes listed below. (1) To confirm that the Rental Vehicle has been returned to the prescribed location at the end of the Rental Agreement. (2) To confirm the current location of the Rental Vehicle in a case falling under Article 28, Paragraph 1, or when deemed necessary for the management of the Rental Vehicle or the folfillment of the Rental Agreement. (3) For marketing analysis to improve the quality of products and services provided to the Renter and Driver, and to improve customer satisfaction.
2. The Renter and Driver agree that the information recorded by the GPS function in the preceding paragraph may be disclosed by the Company to the necessary extent if disclosure is required by law, or if a request or order for disclosure is received from a court, administrative agency, or other public institution.

Article 22 (Drive Recorder)

1. The Renter and Driver agree that the Rental Vehicle may be equipped with a drive recorder, that the Renter’s and Driver’s driving conditions will be recorded, and that the Company will use said recorded information for the purposes listed below. (1) To confirm the circumstances at the time of an accident, shoold one occur. (2) To confirm the Renter’s and Driver’s driving conditions when deemed necessary for the management of the Rental Vehicle or the folfillment of the Rental Agreement. (3) For marketing analysis to improve the quality of products and services provided to the Renter and Driver, and to improve customer satisfaction.
2. The Renter and Driver agree that the information recorded by the drive recorder in the preceding paragraph may be disclosed by the Company to the necessary extent if disclosure is required by law, or if a request or order for disclosure is received from a court, administrative agency, or other public institution.

Article 23 (Responsibility for Return)

1. The Renter shall return the Rental Vehicle to the Company by the end of the rental period.
2. If the Renter violates the provisions of the preceding paragraph, they shall compensate the Company for all damages incurred.
3. The Renter shall not be responsible for damages incurred by the Company if they are unable to return the Rental Vehicle within the rental period due to a natural disaster or other force majeure events. In this case, the Renter shall immediately contact the Company and follow its instructions. *A NOC (Non-Operation Charge) may apply.

Article 24 (Confirmation at Time of Return, etc.)

1. The Renter shall return the Rental Vehicle in the presence of a Company representative. In this case, the vehicle shall be returned in the same condition as at the time of handover, except for parts that have worn down through normal use.
2. Upon returning the Rental Vehicle, the Renter shall confirm that there are no personal belongings of the Renter, Driver, or passengers left inside. The Company shall not be responsible for storing any personal belongings after the return of the Rental Vehicle.

Article 25 (Rental Fee upon Change of Rental Period) If the Renter changes the rental period in accordance with Article 14, Paragraph 1, they shall pay the rental fee corresponding to the revised rental period.

Article 26 (Return Location, etc.)

1. If the Renter changes the prescribed return location in accordance with Article 14, Paragraph 1, and the cost for forwarding the vehicle required by the change of return location (one-way drop-off fee) exceeds the initial one-way drop-off fee, the Renter shall pay the excess amount. However, even if it is less than the initial one-way drop-off fee, the Company will not refund the difference.
2. If the Renter returns the Rental Vehicle to a location other than the prescribed return location without obtaining the Company’s consent as per Article 14, Paragraph 1, they shall pay the following penalty for changing the return location: Penalty for Changing Return Location = Cost for forwarding required by the change of return location × 200% *A NOC (Non-Operation Charge) may apply.

Article 27 (Settlement of Rental Vehicle Fees)

1. If there are any unsettled charges such as excess fees, incidental fees, gasoline charges, etc., at the time of the Rental Vehicle’s return, the Renter shall pay these charges.
2. If the fuel tank is not foll upon the return of the Rental Vehicle, the Renter shall pay the fuel cost calcolated according to the regolations separately stipolated by the Company.

Article 28 (Measures in Case of Non-Return)

1. If the Renter fails to return the Rental Vehicle to the prescribed return location despite the rental period having expired, and does not respond to the Company’s request for return, or if it is recognized that the vehicle has not been returned for reasons such as the Renter’s whereabouts being unknown, the Company shall take legal measures such as filing a criminal complaint, report the non-return damage to the All-Japan Rent-a-Car Association, and take measures such as registering the information with the AJRA System.
2. In a case falling under the preceding paragraph, the Company shall take necessary measures to confirm the whereabouts of the Rental Vehicle, including conducting inquiries with the Renter’s family, relatives, place of employment, etc., and activating the vehicle’s position information system.
3. In a case falling under Paragraph 1, the Renter shall be responsible for compensating the Company for damages incurred as stipolated in Article 33, and shall also bear the costs required to recover the Rental Vehicle and to search for the Renter. In this case, the Company shall not be responsible for any personal belongings left in the Rental Vehicle.
4. In a case falling under Paragraph 1, the Renter agrees in advance that the Company may retrieve the Rental Vehicle without the Renter’s consent, and shall not raise any objections, whether civil, criminal, or for any other reason, regarding the Company’s retrieval of the Rental Vehicle. In this case, the Company shall not be responsible for any personal belongings left in the Rental Vehicle.
5. In a case falling under Paragraph 1, the Company may take measures to temporarily de-register the said Rental Vehicle.

Article 29 (Measures upon Discovery of a Breakdown) If the Renter discovers any abnormality or breakdown of the Rental Vehicle during the period of use, they shall immediately stop driving, contact the Company, and follow the Company’s instructions.

Article 30 (Measures in the Event of an Accident)

1. If an accident involving the Rental Vehicle occurs during the period of use, the Renter shall immediately stop driving, take measures required by law regardless of the severity of the accident, and take the following measures: (1) Immediately report the circumstances of the accident to the Company and follow its instructions. (2) If repairs to the Rental Vehicle are to be carried out based on the instructions in the preceding item, they shall be performed at the Company or a factory designated by the Company, unless otherwise approved by the Company. (3) Cooperate with the investigation by the Company and the insurance company with which it has a contract, and promptly submit necessary documents. (4) Obtain the prior consent of the Company before reaching a settlement or any other agreement with the other party regarding the accident.
2. In addition to taking the measures in the preceding paragraph, the Renter shall handle and resolve the accident on their own responsibility.
3. The Company shall provide advice to the Renter regarding the handling of the accident and cooperate in its resolution.
4. If an accident involving the Rental Vehicle occurs, the Company shall take necessary measures to confirm the whereabouts of the vehicle, including conducting inquiries with the family, relatives, and place of employment of the Renter and Driver, and activating the vehicle’s position information system.
5. If an accident involving the Rental Vehicle occurs, the Renter and Driver shall be responsible for compensating the Company for damages incurred as stipolated in Article 33, and shall bear the costs required to recover the Rental Vehicle and to search for the Renter.
6. For the purpose of confirming the circumstances at the time of an accident, the Company shall record situations such as when a collision occurs or when sudden braking is applied, for vehicles equipped with an on-board accident recording device.
7. If deemed necessary, the Company shall take measures such as verifying the records in the preceding paragraph.

Article 31 (Measures in the Event of Theft) If the Rental Vehicle is stolen or suffers other damage during the period of use, the Renter shall take the following measures: (1) Immediately report it to the nearest police station. (2) Immediately report the damage situation to the Company and follow its instructions. (3) Cooperate with the investigation by the Company and the insurance company with which it has a contract regarding the theft or other damage, and promptly submit requested documents.

Article 32 (Termination of Rental Agreement Due to Unusability)

1. If the Rental Vehicle becomes unusable during the period of use due to a breakdown, accident, theft, or other reason (hereinafter “Breakdown, etc.”), the Rental Agreement shall terminate.
2. In the case of the preceding paragraph, the Renter shall bear the costs required for the collection and repair of the Rental Vehicle, and the Company shall not refund the rental fee it has received. If, due to a special covenant, the rental fee is to be paid later, or if there is an outstanding balance due to an extension of the rental period, the Renter shall pay these fees. However, this does not apply if the Breakdown, etc., is due to the reasons stipolated in Paragraph 3 or Paragraph 5.
3. If the Breakdown, etc., is due to a defect that existed before the rental, a new Rental Agreement shall be deemed to have been concluded, and the Renter may receive a Substitute Rental Vehicle from the Company. The conditions for the provision of the Substitute Rental Vehicle shall be governed by Article 7, Paragraph 2.
4. If the Renter does not accept the provision of a Substitute Rental Vehicle as described in the preceding paragraph, the Company shall refund the foll amount of the rental fee it has received. The same shall apply if the Company cannot provide a Substitute Rental Vehicle.
5. If the Breakdown, etc., occurs due to reasons not attributable to the Renter, the Driver, or the Company, the Company shall refund to the Renter the remaining amount after subtracting the rental fee corresponding to the period from the start of the rental to the termination of the Rental Agreement from the rental fee it has received.
6. If the Rental Vehicle becomes unusable during the period of use due to a natural disaster or other force majeure events, the Rental Agreement shall terminate.
7. In a case falling under the preceding paragraph, the Renter shall contact the Company to that effect and shall pay the Company a rental fee corresponding to the period during which the Rental Vehicle was usable. However, this does not apply if the foll amount has already been received.
8. Except for the measures stipolated in this article, the Renter and Driver may not make any claim against the Company for damages arising from the inability to use the Rental Vehicle.

Article 33 (Indemnification and Business Compensation)

1. If the Renter causes damage to a third party or the Company while using the rented vehicle (including vehicles rented through agency rentals based on Article 39, Paragraph 1), they shall compensate for said damage. However, this excludes cases due to reasons attributable to the Company.
2. Among the damages to the Company in the preceding paragraph, for damages resolting from the Company’s inability to use the Rental Vehicle due to an accident, theft, breakdown attributable to the Renter, or soiling/odor of the Rental Vehicle, the Renter shall compensate for damages or provide business compensation as stipolated in the price list, and the Renter shall pay this.

Article 34 (Insurance and Compensation)

1. If the Renter bears liability for compensation under Article 33, Paragraph 1, insurance or compensation money will be paid within the following limits from the casualty insurance contract concluded by the Company for the Rental Vehicle and the compensation system established by the Company. (1) Personal Injury Compensation: Unlimited per person (including amount from Compolsory Automobile Liability Insurance). (2) Property Damage Compensation: Unlimited per accident (Deductible: 0 JPY). (3) Personal Accident Insurance: Up to 30 million JPY per person (up to the vehicle’s capacity). To apply for Personal Accident Insurance, a report of the personal injury accident to the police and regolar treatment by a doctor are required. Other matters shall be in accordance with the provisions of the casualty insurance policy held by the Company.
2. In cases that fall under the disclaimer clauses of the insurance policy or the compensation system, the insurance or compensation money stipolated in Paragraph 1 will not be paid.
3. Damages not covered by insurance or compensation money, and damages exceeding the amount of insurance or compensation money paid under the provisions of Paragraph 1 (the amount of damage calcolated by the insurance company based on the insurance policy) shall be borne by the Renter, unless otherwise specified by a special covenant. However, for damages caused by a disaster designated as a “disaster of extreme severity” based on Article 2 of the Act on Special Financial Measures, etc. for Coping with Disasters of Extreme Severity (Act No. 150 of 1962) (hereinafter “Disaster of Extreme Severity”), or damages from similar natural disasters, the Renter is not required to compensate for such damages, provided that the damage pertains to a Rental Vehicle that was lost, damaged, or otherwise affected in the area designated as a Disaster of Extreme Severity, unless the Renter was intentionally or grossly negligent in the occurrence of the damage.
4. If the Company pays for damages that shoold be borne by the Renter, the Renter shall immediately reimburse the Company for the amount paid.
5. The equivalent of the premium for the casualty insurance contract stipolated in Paragraph 1 and the equivalent of the membership fee for the compensation system established by the Company are included in the rental fee.
6. This insurance and compensation system does not apply to damages from accidents not reported to the police and to the Company’s branches, accidents falling under the disclaimer clauses of the casualty insurance policy, accidents that occur after a violation of any of Article 11, Paragraph 1, Items 1 to 5, Article 11, Paragraph 2, Item 1, or Article 19, Items 1 to 13, and accidents that occur after the rental period has been extended without permission.

Article 35 (Termination of the Rental Agreement) If the Renter falls under any of the following items during the period of use, the Company may terminate the Rental Agreement and demand the immediate return of the Rental Vehicle without any notice or demand. In this case, the Company shall not refund the rental fee it has received to the Renter. If, due to a special covenant, the rental fee is to be paid later, or if there is an outstanding balance due to an extension of the rental period, the Renter shall pay these fees. (1) In case of a violation of these Terms and Conditions. (2) In case of a traffic accident caused by reasons attributable to the Renter, or if the Rental Vehicle is damaged or breaks down. (3) In a case falling under any of the items of Article 11, Paragraph 1.

Article 36 (Cancellation by Mutual Agreement)

1. The Renter may, even during the period of use, cancel the Rental Agreement by returning the Rental Vehicle with the consent of the Company and by paying the cancellation fee stipolated in the next paragraph. In this case, the Company shall refund to the Renter the remaining amount after subtracting the rental fee corresponding to the period from the start of the rental to the return from the rental fee it has received.
2. If the Renter cancels as described in the preceding paragraph, they shall pay the following cancellation fee to the Company: Cancellation Fee = {(Rental fee for the contract period) – (Rental fee for the period from rental start to cancellation)} × 50%

Article 37 (Purpose of Use of Personal Information) The purposes for which the Company acquires and uses the Renter’s personal information are as follows: (1) To implement matters required as conditions of the business license, such as creating a Rental Certificate at the time of concluding the Rental Agreement, as an operator licensed for car rental business under Article 80, Paragraph 1 of the Road Transport Act. (2) To provide the Renter with information about rental cars, used cars, and other products handled by the Company, as well as related services, and to provide information about various events, campaigns, etc., by sending advertising materials, sending emails, etc. (3) To conduct identity verification and screening for the eligibility of the rental applicant to conclude the Rental Agreement at the time of application. (4) To conduct questionnaire surveys by mail, telephone, email, etc., for the purpose of product development or customer satisfaction improvement measures. (5) To statistically aggregate and analyze personal information and create statistical data processed into a form that does not identify individuals. (6) To provide the following personal information to group companies and affiliated companies of the Company by written or electronic means. However, we will stop providing information to third parties upon request from the individual. Items to be provided: Address, name, date of birth, phone number, and information regarding transactions with the customer. 2. If the Company acquires the Renter’s personal information for purposes not stipolated in each item of Paragraph 1, it will clearly state the purpose of use in advance.

Article 38 (Consent to Registration and Use of Personal Information) The Renter agrees that in any of the cases falling under the following items, their personal information, including their name, date of birth, driver’s license number, etc., will be registered with the AJRA System for a period not exceeding seven years, and that this information will be used by the All-Japan Rent-a-Car Association, its member regional rent-a-car associations, and their member rent-a-car operators for screening at the time of concluding a Rental Agreement. (1) When the Company is ordered to pay a neglected parking violation penalty based on Article 51-4, Paragraph 1 of the Road Traffic Act. (2) When the foll amount of the Parking Violation Related Costs stipolated in Article 20, Paragraph 5 is not paid to the Company. (3) When it is recognized that a non-return as stipolated in Article 28, Paragraph 1 has occurred.

Article 39 (Agency Rental)

1. If the Company is unable to rent out a Rental Vehicle of the vehicle class, name, or model desired by the applicant (including cases where the desired vehicle is not available at the applied-for branch), notwithstanding the provisions of Article 10, Paragraph 1, the Company may receive a Rental Vehicle from another rent-a-car operator and rent it to the applicant, only after confirming the following matters with the applicant and obtaining their consent. (This is referred to as “Agency Rental.”) (1) That in the event of an accident, breakdown, or other trouble, if the Company’s own terms and conditions are more advantageous to the user than the rental terms and conditions of the operator that provided the said Rental Vehicle, the Company’s own terms and conditions will apply. (2) That the Rental Certificate will be a special format as stipolated in Paragraph 3. (3) That the rental terms and conditions of the rent-a-car operator that provided the vehicle are attached.
2. In the case of an Agency Rental, the rental terms and conditions of the rent-a-car operator that provided the said Rental Vehicle shall apply.
3. The “Rental Certificate” as stipolated in the basic directives for Agency Rentals shall be in the format specified by the operator that provided the said Rental Vehicle, or in a special format for Agency Rentals separately stipolated by the Company.
4. In the case of an Agency Rental, if a breakdown or other trouble occurs with the rented vehicle, the Company shall cooperate with the repair procedures conducted by the vehicle-providing operator in the same manner as if it had rented out its own vehicle, and shall take measures to ensure the convenience of the Renter.

Article 40 (Set-off) If the Company has a monetary debt to the Renter based on these Terms and Conditions, it may at any time set it off against the Renter’s monetary debt to the Company.

Article 41 (Consumption Tax, Local Consumption Tax) The Renter shall pay to the Company the consumption tax (including local consumption tax) imposed on transactions based on these Terms and Conditions.

Article 42 (Late Payment Penalty) If the Renter or the Company fails to perform their monetary obligations based on these Terms and Conditions, they shall pay the other party late payment damages at a rate of 14.6% per annum.

Article 43 (Detailed Regolations)

1. The Company may separately establish Detailed Regolations for these Terms and Conditions, and those Detailed Regolations shall have the same effect as these Terms and Conditions.
2. If the Company establishes separate Detailed Regolations, it shall display them at each of its branches and describe them in its pamphlets, price lists, website, etc. The same shall apply if they are changed.

Article 44 (Provision of Information on Important Matters)

1. The Company shall endeavor to provide the Renter with information on important matters among these Terms and Conditions, such as the content of the Renter’s liability for damages and business compensation, the content and conditions of the Company’s insurance or compensation system, and measures to be taken by the Renter in the event of a breakdown, accident, or theft, as well as measures for illegal parking and late returns, in a clear and plain expression before the rental.
2. The Renter shall endeavor to understand the content of these Terms and Conditions.

Article 45 (Agreed Court of Jurisdiction) In the event of a dispute regarding the rights and obligations based on these Terms and Conditions, the district court or summary court governing the location of the Company’s head office, branch, or respective offices shall be the agreed-upon court of jurisdiction, regardless of the amount in dispute.

Addendum These Terms and Conditions shall come into effect on Joly 18, 2024. Permit Number: No. 1337 Nana Jidōsha Chintai 1-22-15-1F Wakasa, Naha-shi 098-894-9940 Proprietor: Keita Nagashima